FAQ

We are located at 2657 Ariane Dr, San Diego CA, 92117 

Our office hours are 9 am-5 pm, Monday-Friday and the pools are open for Sessions on Tuesday-Saturday

We ask that you respect the calm atmosphere and safe space we provide, and fully silence your cell phone and electronic devices upon arrival. If you are waiting for your session, please be mindful of others and take phone calls outside the facility.

For any occasion, there is no better gift for a loved one, special friend or valued employee than the gift of relaxation. Gift cards are available in any dollar denomination. When purchasing a gift card, consider an amount to cover the treatment as well as our small amenities charge and gratuity so that the recipient has a complete worry-free visit.

Our Veteran Program is what the organization was started for, and up until the facility has been the organization’s only program. This program is offered to Veterans, Active Duty Military, and their caregivers who are Low-to-Moderate-Income (according to HUD Standards) with a diagnosis of Post Traumatic Stress. This program requires an online application and participation in 8 weekly sessions and data collection. You can easily sign up for the Veterans Program HERE Our Wellness Sessions are available to anyone interested in aquatic therapy.

We have a parking lot adjacent to the facility with open spots at all hours of the day. 

The pools and facility are serviced frequently by licensed and bonded professionals. Our pools are chlorine and UV light disinfected. We also do multiple daily checks to ensure the space is clean and welcoming for all. 

When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioners should also be notified if you are pregnant, have high blood pressure, heart condition, open skin wounds, or any other medical condition. Our practitioners are all very skilled and have over 1,000 hours of training and will personalize your treatment to meet any special needs or accommodations you may require.  If you have any questions about aquatic therapy and your health, please give us a call at 619-943-0953. COVID-19 Protocol - We encourage all visitors to Healing Wave Aquatics to follow guidance offered by the CDC as it pertains to prevention and treatment. For the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. If you are feeling ill or experience symptoms prior to your appointment, please contact us immediately. We will be happy to reschedule.

Healing Wave Aquatics is completely ADA compliant, we have an Accessible Shower and Accessible Bathroom, as well as pool lifts if you need assistance with getting in and out of the pool. Our goal is to ensure safe and respectful care to all with any accommodations necessary to make that happen.

Yes, however, the service dog is to be licensed and adhere to a process for checking in at the back door.

We serve all veterans regardless of discharge status.

All of our program participants are eligible to re-apply 12 months from the date of their last session.

“Caregiver” is defined by the participating veteran. Typically, this includes a spouse, partner, family member, or person living in the home with the veteran. 

We will use the veteran you are caring for proof of service and symptoms. 

Depression, anxiety, suicide ideation, Persistent, negative, & exaggerated thoughts, Feeling hypervigilant & on edge, Constantly feeling irritable or showing aggressive behavior, Acting out in a reckless or self-destructive manner, Persistent feelings of fear, horror, anger, shame, or guilt, Feelings that you are detached from others, Not being able to fall asleep or experiencing restlessness in sleep.